Transparent Terms at Every Stage of Your Project
At HomeStory, we maintain complete transparency regarding project payments, advance deposits, cancellations, and refunds across our modular furniture, home renovation, civil work, lighting, and decor services in Bengaluru.
Initial consultation, 2D floor planning, 3D visual renders, and site measurement services form part of professional design execution. Amounts paid for completed design phases are non-refundable once architectural site plans and renders have been delivered to the client.
Booking advance payments are required to confirm your project slot, allocate engineering personnel, and lock in raw material pricing. Advance payments are evaluated based on work already completed, custom fabrication initiated, and committed supplier procurement up to the cancellation date.
If a project cancellation is requested in writing before factory manufacturing or site civil work has commenced, HomeStory will calculate the refundable balance minus documented design fees, site measurement costs, and non-recoverable supplier deposits.
Modular kitchens, wardrobes, TV units, and vanity cabinets are custom-manufactured to specific room dimensions and finish choices. Once factory cutting, CNC machining, or edge-banding has begun, cancellation fees reflect non-recoverable custom manufacturing and panel costs.
If a delivered product or installed service is defective or materially non-conforming to approved drawings, HomeStory will inspect the issue and provide prompt repair, component replacement, or appropriate commercial remedy under the Consumer Protection Act, 2019.
Approved refunds will be processed via bank transfer to the customer's registered bank account:
For questions regarding our policies, warranty claims, or service agreements, our dedicated team is here to assist you.
