Warranty Policy

At HomeStory, we believe that thoughtful interior design should be supported by responsible, precision workmanship. Our warranty policy explains the support available for eligible products and installation work supplied as part of our residential interior design projects in Bengaluru.

This policy should be read along with your approved quotation, work order, product specifications, and applicable manufacturer warranties. Warranty coverage applies to:

• Modular Furniture: Specified manufacturing defects in eligible cabinets, shutters, carcases, and modular storage components.
• Hardware & Accessories: Hinges, drawer channels, lift-up systems, handles, and internal organisers, subject to respective manufacturer warranties (e.g., Blum, Hettich, Hafele).
• Installation Workmanship: Eligible installation and alignment defects within the agreed warranty period.
• Civil & Technical Execution: Defects in eligible electrical, plumbing, false ceiling, and wall finishing installation work, subject to the agreed scope.

The applicable warranty period begins on the formal installation, completion, or handover date specified in your project handover documentation.

• Modular Cabinetry Cores: Standard 10-year warranty coverage against manufacturing defects in BWP marine ply and HDHMR engineered cores, with upgradeable lifetime coverage options where stated in writing.
• Hardware & Accessories: Covered as per manufacturer warranty terms (ranging from 5 years to lifetime manufacturer guarantees depending on the selected hardware tier).
• Workmanship & Civil Execution: 1-year comprehensive installation warranty covering alignment, fitting adjustments, and workmanship details.

Subject to applicable terms and written specifications, coverage includes:

• Delamination or structural warping of factory-laminated modular panels under normal indoor residential use.
• Manufacturing defects in structural cabinet carcases, hinges, drawer channels, and mechanical mechanisms.
• Defects in site installation workmanship identified within the installation warranty period.
• Repair, adjustment, or component replacement of covered items at HomeStory's discretion.

Unless expressly included in writing, the warranty excludes:

• Normal wear and tear arising from everyday residential use over time.
• Damage caused by misuse, negligence, physical impact, overloading, or improper handling.
• Damage resulting from water leakage, continuous dampness, external plumbing failure, building seepage, or extreme humidity.
• Unauthorised repairs, structural alterations, or modifications carried out by third-party contractors.
• Damage caused by harsh chemical cleaners, abrasive scrubbing pads, or unsuitable maintenance products.
• Natural variations in wood grain, stone, colour, texture, and natural material characteristics.
• Problems arising from pre-existing structural defects, wall dampness, or external building conditions.

To request warranty service support, please follow these steps:

1. Email our support team at support@homestory.studio or contact +91 74068 81704.
2. Provide your Full Name, Project Address, Project Handover Date, and Project ID/Invoice Number.
3. Attach clear photographs or short video clips demonstrating the reported defect.

Our service team will acknowledge your claim within 24–48 working hours and schedule an inspection.